Table of contents

1. Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of SPINOGY GmbH (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller with regard to the goods presented by the Seller in its online shop. The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their trade, business or profession.

2. Conclusion of contract

2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller, but serve to enable the Customer to submit a binding offer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller's online shop. In doing so, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking the button that concludes the ordering process. The Customer can also submit the offer to the Seller by telephone, email or online contact form.

2.3 The Seller may accept the Customer's offer within five days,

  • by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the Customer is decisive in this respect, or
  • by delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive in this respect, or
  • by requesting the Customer to pay after they have placed their order.

If several of the aforementioned alternatives apply, the contract is concluded at the point in time at which one of the aforementioned alternatives first occurs. The period for accepting the offer begins on the day after the Customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this is deemed to be a rejection of the offer, with the consequence that the Customer is no longer bound by their declaration of intent.

2.4 If a payment method offered by PayPal is selected, payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. If the Customer pays by means of a payment method offered by PayPal and selectable during the online ordering process, the Seller hereby declares its acceptance of the Customer's offer at the point in time at which the Customer clicks the button that concludes the ordering process.

2.5 When submitting an offer via the Seller's online order form, the contract text is stored by the Seller after the conclusion of the contract and sent to the Customer in text form (e.g. email, fax or letter) after they have submitted their order. The Seller does not make the contract text accessible beyond this. If the Customer has set up a user account in the Seller's online shop before submitting their order, the order data is archived on the Seller's website and can be accessed free of charge by the Customer via their password-protected user account by providing the relevant login details.

2.6 Before bindingly submitting the order via the Seller's online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the browser's magnification function, which enlarges the display on the screen. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button that concludes the ordering process.

2.7 The German and English languages are available for the conclusion of the contract.

2.8 Order processing and contact usually take place by email and automated order processing. The Customer must ensure that the email address they provide for order processing is correct, so that the emails sent by the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.

3. Right of withdrawal

3.1 Consumers are generally entitled to a right of withdrawal.

3.2 Further information on the right of withdrawal can be found in the Seller's withdrawal policy. Consumers can also declare their withdrawal using the "Withdraw from contract" function in the online shop.

3.3 The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, are not nationals of any member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time of the conclusion of the contract.

3.4 The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. This applies in particular to motor spindles that are provided with a logo at the Customer's request. The right of withdrawal applies without restriction to spindles configured without a logo, to spindles in standard configuration and to accessories. The product page and the ordering process state before the order if an option is subject to this exclusion.

4. Prices and payment terms

4.1 Unless otherwise stated in the Seller's product description, the prices quoted are total prices including statutory VAT. Any additional delivery and shipping costs are listed on the "Shipping & delivery" page and are shown separately during the ordering process before the order is placed. For deliveries to countries outside the European Union, no German VAT is charged. Deliveries to entrepreneurs in another member state of the European Union who provide a valid VAT identification number during the ordering process are made VAT-exempt as intra-Community supplies. The VAT identification number is checked during the ordering process; if it is not valid, VAT is charged. In these cases, the price shown during the ordering process is exclusive of VAT.

4.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which the Seller is not responsible and which are to be borne by the Customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs in relation to the transfer of money may also be incurred if the delivery is not made to a country outside the European Union but the Customer makes the payment from a country outside the European Union.

4.3 The Customer can choose between the following payment methods: payment in advance by bank transfer, PayPal, PayPal Pay Later, and credit or debit card via PayPal. No PayPal account is required to pay by card. PayPal’s terms additionally apply to PayPal Pay Later. The payment methods available in each case are shown during the ordering process.

4.4 If payment in advance by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date. The Customer receives the bank details with the order confirmation. The goods are shipped once payment has been received.

4.5 If paying in advance, the Customer may deduct a 2 % cash discount from the value of the goods if the amount is received in the Seller's account within 14 days of conclusion of the contract. No discount is granted on shipping costs. The total price shown during the ordering process does not include the discount.

4.6 If a PayPal payment method is selected, including payment by credit or debit card, payment is processed via PayPal in accordance with clause 2.4. Payment is due when the payment process at PayPal is completed. For card payments, the card is charged when the payment process is completed.

4.7 Vouchers: Promotional vouchers (voucher codes) can only be redeemed in the online shop and only within the stated period. Only one voucher can be redeemed per order. Vouchers do not apply to shipping costs. Vouchers cannot be exchanged for cash, and any remaining balance will not be refunded. If the Customer withdraws from an order paid for with a voucher, the voucher value will not be paid out.

5. Delivery and shipping terms

5.1 The delivery of goods takes place by shipping to the delivery address specified by the Customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the Seller's order processing is decisive. By way of derogation, if the PayPal payment method is selected, the delivery address stored by the Customer with PayPal at the time of payment is decisive.

5.2 If the delivery of the goods fails for reasons for which the Customer is responsible, the Customer bears the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs of shipping if the Customer effectively exercises their right of withdrawal. For the return costs, the provision made in the Seller's withdrawal policy applies if the Customer effectively exercises their right of withdrawal.

5.3 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This applies only in the event that the Seller is not responsible for the non-delivery and the Seller has concluded a specific hedging transaction with the supplier with due diligence. The Seller will make all reasonable efforts to procure the goods. In the event of the unavailability or only partial availability of the goods, the Customer will be informed immediately and the consideration will be refunded immediately.

5.4 For orders with a delivery address in Germany, the Customer can choose collection in person during the ordering process. In the case of collection in person, the Seller first informs the Customer by email that the goods they have ordered are ready for collection. After receiving this email, the Customer can collect the goods at the Seller's premises in Weiterstadt by arrangement with the Seller. In this case, no shipping costs are charged.

5.5 The delivery time is shown on the product page and during the ordering process. The delivery time shown before the order is placed is decisive. The following maximum periods apply:

a) The Seller ships motor spindles in standard configuration and accessories that are in stock within three working days at the latest.

b) The Seller ships motor spindles manufactured to the Customer's specifications, for example with a different motor, speed, bearings or sensors, within no more than two weeks. Booking a guarantee extension alone does not constitute manufacture to the Customer's specifications.

c) If a motor spindle in standard configuration is not in stock, the delivery time shown during the ordering process applies, up to a maximum of two weeks.

d) If an item is marked as a pre-order item on the product page, letters a) to c) do not apply. The Seller ships the item within the delivery time stated on the product page and during the ordering process. For payment in advance, the period begins on receipt of payment; for all other payment methods, it begins on conclusion of the contract. The rules of this clause on the end of the period and on working days apply accordingly. The purchase price is due on conclusion of the contract (clause 4.4). If it becomes apparent that the stated delivery time cannot be met, the Seller informs the Customer without undue delay and states the expected new shipping date. The consumer’s right of withdrawal under clause 3 remains unaffected.

For accessories that are not in stock, the delivery time stated on the product page applies. For payment in advance, the period begins on receipt of payment; for all other payment methods, it begins on conclusion of the contract. The period is met if the goods are handed over to the shipping service provider or are ready for collection within the period. Periods in days or weeks refer to working days (Monday to Friday, excluding public holidays in Hesse, Germany); one week corresponds to five working days. If shipment is delayed for reasons for which the Seller is not responsible, for example force majeure, operational disruptions or late deliveries from suppliers, the period is extended by the duration of the delay. The Seller informs the Customer of this without undue delay.

5.6 For motor spindles under clause 5.5 b) and c), with the exception of pre-order items under clause 5.5 d), the Customer can select a shorter delivery time for a surcharge during the ordering process: "Express 1 week (5 working days)" (surcharge €595.00) or "Express 3 working days" (surcharge €1,190.00), each including statutory VAT. The surcharge is charged once per order and shown in the ordering process before the order is placed.

6. Retention of title

If the Seller makes advance performance, it retains title to the delivered goods until full payment of the purchase price owed.

7. Liability for defects (warranty)

7.1 If the purchased item is defective, the provisions of the statutory liability for defects apply, unless otherwise stipulated below.

7.2 If the Customer acts as a consumer, they are requested to complain to the carrier about delivered goods with obvious transport damage and to inform the Seller of this. If the Customer fails to do so, this has no effect whatsoever on their statutory or contractual claims for defects.

7.3 If the Customer acts as an entrepreneur, the limitation period for claims for defects is, in derogation from clause 7.1, one year from delivery of the goods. This applies to new and used goods. The obligation to inspect and give notice of defects under section 377 of the German Commercial Code (HGB) remains unaffected. The reduction does not apply to claims for damages under clause 7.4, to recourse claims under sections 445a, 445b and 478 of the German Civil Code (BGB), or if the Seller has fraudulently concealed a defect or has assumed a guarantee for the quality of the goods.

7.4 The reduction under clause 7.3 does not apply to claims for damages by the Customer arising from injury to life, body or health, from intentional or grossly negligent breach of duty by the Seller, its legal representatives or vicarious agents, from the breach of essential contractual obligations or under the German Product Liability Act.

7.5 Any manufacturer's guarantee granted by the Seller is governed by clause 8. The Customer's statutory warranty rights exist alongside the guarantee and are not restricted by it.

8. Guarantee

8.1 SPINOGY GmbH, Brunnenweg 17, 64331 Weiterstadt, Germany, grants a voluntary manufacturer's guarantee on its products in accordance with the "SPINOGY Service & Guarantee Terms" in the version valid at the time the contract is concluded. The guarantee begins on delivery. Its duration depends on the component and is 24 or 36 months. Certain components, in particular spindle bearings, clamping system, springs and seals, are excluded from the guarantee.

8.2 For new motor spindles, the Customer can extend the guarantee to four, five or six years for an additional charge when purchasing. The extension applies to components with a 36-month guarantee and to assembly services. Components with a 24-month guarantee retain this duration, and excluded components remain excluded. The selected term and the additional charge are shown on the product page and stated in the order.

8.3 The guarantee also applies to Second Life Deals items, with the same duration per component from delivery to the Customer. An extension is not possible for these items.

8.4 The guarantee applies worldwide. The Seller provides guarantee services at its Weiterstadt site; in the event of a guarantee claim, the Seller bears the costs of shipping to SPINOGY and back.

8.5 The SPINOGY Service & Guarantee Terms are available at [EN URL follows with the EN shop]. The Customer also receives them as a PDF with the order confirmation.

8.6 The Customer's statutory warranty rights against the Seller exist alongside the manufacturer's guarantee. They are not restricted by the guarantee, and exercising them is free of charge. In the event of contradictions between these GTC and the Service & Guarantee Terms, these GTC take precedence with regard to statutory warranty rights.

9. Applicable law

9.1 The law of the Federal Republic of Germany applies to all legal relationships between the parties, to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

9.2 Furthermore, with regard to the statutory right of withdrawal, this choice of law does not apply to consumers who, at the time of the conclusion of the contract, are not nationals of any member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time of the conclusion of the contract.

10. Place of jurisdiction

If the Customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller's place of business. If the Customer has its registered office outside the territory of the Federal Republic of Germany, the Seller's place of business is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer's professional or commercial activity. However, in the aforementioned cases, the Seller is in any case entitled to bring an action before the court at the Customer's registered office.

11. Alternative dispute resolution

The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Version: October 2026